Find out if your ISP is stealiing data from you or if they are not giving you the bandwidth you paid for. Many ISP give you the download but NOT the upload. With VoIP and ANY real-time two-way communication you can end up with MAJOR problems if the up and down bandwidth are out of sync.
|
Lamp Colour |
Status |
Condition/Description |
|
None |
Off |
Standby : No Power : PSTN Call |
|
Green (normal) |
Static |
Handset is off hook |
|
|
2 sec Flash |
Message Waiting (only if MWI
is set in ATA) |
|
|
1/10 sec Flash |
Handset is Ringing |
|
|
1 sec Flash |
Ringing Interval (between handset
rings) |
|
Red (error) |
2 sec Flash |
Not Registered to SIP Server
(or registering) |
|
|
|
DHCP Failed (or not configured) |
|
|
|
WAN Cable Disconnected (488
/496 - LAN on others) |
Takes about 20 seconds. Plug in or turn on the
power. You will hear an internal relay click, the light on the top
goes red for a few seconds, then goes out. The light then emits
4 slow red flashes then goes out.
Takes about 20 seconds to complete. Plug in or
turn on the power. The light on the top of the ATA flashes red fast,
then you hear an internal relay click, the light then emits 4 slow
red flashes then goes out.
| Symptom |
Possible Cause |
Diagnostic or Solution |
| Not sure |
Lots of things |
Assuming your system WAS working... Turn off the power (or disconnect) ALL your computer gear. Connect the power to your MODEM/ROUTER first. Wait 2 minutes. Connect the power to your ATA and wait 1 minute. Make a phone call using mySmartFone through your ATA. If OK then power up your PC. Record or observe ANY sequence of events that sets up the same error in future. There will always be a scenario that will make it fail (if it is going to) |
| Not sure |
Lots of things |
Turn off the power (or disconnect) your ATA and wait 1 minute. Reconnect the power to your ATA and wait 1 minute. Make a phone call to test your ATA. |
| No lights appear after power
is applied |
Power adapter not plugged in
corretly or not turned on |
Check power adapter is connected to a working
wall socket and correctly plugged into the ATA |
| |
Faulty Power Adapter |
Contact mySmartFone Customer Support |
| |
Faulty Device |
Contact mySmartFone Customer Support |
| No PSTN Dialtone when device
is powered off |
Faulty cabling |
Review all conectors and cabling. Refer to
the installation instructions. |
| |
ATA does not have a Line connection |
n/a |
| No Internet Phone dialtone |
Handset is not connected |
Connect handset to the Phone socket |
| |
Faulty phone cable |
Try another telephone cable to the handset |
| |
Faulty handset |
Try another handset |
| |
Faulty ethernet cable |
Try another ethernet cable |
| |
Faulty device |
Contact mySmartFone Customer Support |
| No lights (blinking or static)
on the LAN or WAN sockets |
Router/modem is off or not working
correctly |
Plug ethernet cable into a working router
or modem |
| |
Faulty ethernet cable |
Try another ethernet cable |
| Cannot make PSTN calls |
Faulty cabling, bad wiring or
misconfigured |
Review all conectors and cabling. Refer to
the installation instructions. |
| |
|
Check by removing power from the ATA. PSTN
dialtone should appear in handset earpiece. If not then check
cabling. |
| |
|
Remove handset from ATA and connect back
into the telephone wall socket where it was originally connected. |
| |
Faulty Handset |
Try another handset |
| Cannot make SIP calls |
Incorrect registration details
in the ATA |
Log into the ATA and enter the correct registration
details |
| Light on the top of the box continuously
flashes red |
Not registered on the Net2MAX
Network |
Reboot the ATA |
| ATA will not register on the
LAN |
LAN not working. ATA not receiving
a network address (thru DHCP) |
Test for ATA registration on YOUR LAN (computer
network) Lift the handset, dial *** then 0 then 2 Listen to
the recorded voice. You should get something like 192.168.000.003
If you are connected to a router then the last 2 numbers can
vary. If connected to a modem they can be virtually anything.
If you get 000.000.000.000 then you are not connecting at all
to any network. |
